Frequently asked questions

May I place an order with Synthos Direct if I do not run a business?

No – Synthos Direct is not in retail sales.

This is my first order. What information is required?
  • Company-registration document
  • Correct delivery address
  • Details of the contact person at the place of delivery
I placed my order using the form on the website. Will it be fulfilled straight away?

We do our best to fulfil your order as soon as possible. Each order must be confirmed by a Customer Service Representative. If you haven’t received an email confirmation within 24 hours, please contact us.

Are orders delivered?

Yes, delivery is available within the EU. Shipping costs are determined on a case-by-case basis.

May I pick up my order?

Your order may be picked up, after prepayment, from the Synthos warehouse located at ul. Chemików 1, Oświęcim.

What information do I need to provide to the Customer Service team before I can pick up my order?

Provide the details of your driver(s) to the Customer Service team, including:

  • Driver’s full name
  • Driver’s identity-card number
  • Vehicle-registration number
  • Driver’s phone number for contact
  • Preferred pick up time
Haven’t found your required item in the “Products” tab of our portfolio?

If you haven’t found the items you are interested in among our products, please let us know. Contact us using the most-convenient method for you

Tel: 885 989 195 / 603 601 101


Can’t find the answer to your query?

Please contact us using the contact – form link.